FAQs
Are your products brand new?
Yes, all our products are brand new and come directly from the manufacturer.
Are the products sealed from the manufacturer?
Absolutely, we ensure that all products are sealed in their original packaging to guarantee their authenticity and quality.
How can I be sure of the quality of your products?
We stand behind the quality of every item we sell. Our products are carefully checked to ensure they meet our standards and exceed your expectations.
Do your products come with a warranty?
Yes, we offer a guarantee on all our products to provide you with peace of mind. If you encounter any issues with your purchase, please contact our customer support team, and we'll be happy to assist you.
What if I receive a defective product?
In the rare event that you receive a defective product, please reach out to us immediately. We will work with you to resolve the issue promptly, whether it involves a replacement, repair, or refund.
Can I trust the authenticity of your products?
Absolutely. We source our products directly from reputable manufacturers and authorized distributors. Rest assured, you are receiving genuine products that meet the highest standards of quality and authenticity.
Do you offer any guarantees or satisfaction assurances?
Customer satisfaction is our top priority. We offer a satisfaction guarantee on all purchases. If for any reason you are not completely satisfied with your order, please let us know, and we will do everything we can to make it right.
How can I place an order?
To place an order, simply browse our website and add the desired items to your cart. Proceed to checkout, where you'll enter your shipping and payment information. Once your order is confirmed, you'll receive an email notification.
What payment methods do you accept?
We accept payment via PayPal
Do you offer international shipping?
At this time, we only offer shipping within the contiguous United States. We do not ship internationally.
What is your shipping policy?
We provide free shipping within the contiguous United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Orders typically take 3-5 business days to process, with delivery estimated at 1-2 business days after processing.
Can I track my order?
Yes, once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
What is your return policy?
We offer a 30-day return policy for eligible items. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please refer to our Return & Refund Policy for detailed instructions on how to initiate a return.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at support@graincapitalltd.com or through the contact form on our website. Our team is available to assist you during regular business hours.
Are there any promotions or discounts available?
We occasionally run promotions and offer discounts on select items. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.
Can I cancel or modify my order?
Once an order has been placed, it cannot be modified or canceled. However, if you need assistance, please contact our customer support team, and we'll do our best to accommodate your request.
Do you offer wholesale or bulk purchasing?
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information and to discuss your specific requirements.
Yes, all our products are brand new and come directly from the manufacturer.
Are the products sealed from the manufacturer?
Absolutely, we ensure that all products are sealed in their original packaging to guarantee their authenticity and quality.
How can I be sure of the quality of your products?
We stand behind the quality of every item we sell. Our products are carefully checked to ensure they meet our standards and exceed your expectations.
Do your products come with a warranty?
Yes, we offer a guarantee on all our products to provide you with peace of mind. If you encounter any issues with your purchase, please contact our customer support team, and we'll be happy to assist you.
What if I receive a defective product?
In the rare event that you receive a defective product, please reach out to us immediately. We will work with you to resolve the issue promptly, whether it involves a replacement, repair, or refund.
Can I trust the authenticity of your products?
Absolutely. We source our products directly from reputable manufacturers and authorized distributors. Rest assured, you are receiving genuine products that meet the highest standards of quality and authenticity.
Do you offer any guarantees or satisfaction assurances?
Customer satisfaction is our top priority. We offer a satisfaction guarantee on all purchases. If for any reason you are not completely satisfied with your order, please let us know, and we will do everything we can to make it right.
How can I place an order?
To place an order, simply browse our website and add the desired items to your cart. Proceed to checkout, where you'll enter your shipping and payment information. Once your order is confirmed, you'll receive an email notification.
What payment methods do you accept?
We accept payment via PayPal
Do you offer international shipping?
At this time, we only offer shipping within the contiguous United States. We do not ship internationally.
What is your shipping policy?
We provide free shipping within the contiguous United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Orders typically take 3-5 business days to process, with delivery estimated at 1-2 business days after processing.
Can I track my order?
Yes, once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
What is your return policy?
We offer a 30-day return policy for eligible items. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please refer to our Return & Refund Policy for detailed instructions on how to initiate a return.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at support@graincapitalltd.com or through the contact form on our website. Our team is available to assist you during regular business hours.
Are there any promotions or discounts available?
We occasionally run promotions and offer discounts on select items. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.
Can I cancel or modify my order?
Once an order has been placed, it cannot be modified or canceled. However, if you need assistance, please contact our customer support team, and we'll do our best to accommodate your request.
Do you offer wholesale or bulk purchasing?
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information and to discuss your specific requirements.